Contact Information Contact Information


Please let us know if something is not working

To help us improve MyENMU Portal, please report any problem you have experienced with this system. Samples of issues are:

  • Login problems for the portal
  • Cannot connect to Banner through the portal
  • Cannot check grades from the link on the sidebar
  • Cannot connect to SSB or student email from portal links
  • Broken links

Please email or call the ITS helpdesk at 575.562.4357 (HELP)

Forgot your password?

Please use the password reset tool or call the ITS Helpdesk at 575.562.4357 (HELP) to have your password reset.


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Frequently Asked Questions (FAQ) Frequently Asked Questions (FAQ)



Q: How do I log in?

MyENMU Portal uses the network login as the username and your password is Id (capital I, lowercase d) followed by your ENMU ID number. This information is usually given to you when you first register for classes at Eastern.

Q: I forgot my username and/or password, what can I do?
Generally your username is your last name and your first initial; this is the same as your computer login. The username is always in lowercase. For example, Jason Beach might have a username of beachj.

If you are still unable to find your username, please call the ITS HelpDesk at 575.562.4357 (HELP).

To reset your password, please call the ITS HelpDesk or go to the password reset page. You will need your ENMU ID number to reset your password.

Q: I logged in, but am getting errors when I try to go to Canvas (previously Blackboard), SSB or other things like checking my account information. 

As much as we would like to see our portal with a 100 percent uptime, we know from time to time there are network hiccups which cause a break in service. If this happens and the links just aren't working, go to at any time to get direct links to all the areas you need access to, that are normally accessible through the Portal. 

Q: How do I login to Canvas (previously Blackboard)?

Click on the Canvas (previously Blackboard) image in the QuickLaunch area on the left side of your home MyENMU Portal page.

Q: I heard the word "portlet" used. What does that mean?
Portlets are small Web applications that run in a portion of a Web page.

The pieces or parts of a portal page, or the Web search tool, are referred to by several different terms: portlets, services, channels, tools, etc. We tend to refer to them on this project as "portlets" because it seems to be a clear term, but we often use the word services or tools to convey the idea that something is useful when delivered to the portal.

Q: Why do I receive a message about secure and non-secure items when I use the MyENMU Portal?
Some of our portlets pull in information from external sites (RSS feeds, top stories, weather, etc.) and this information is not encrypted. That's what generates the warning. All information retrieved from the ENMU systems are protected with encryption. (Basically you just have to click to acknowledge the message.) 

Q: What browser should I use?

You are free to use any browser you want. The portal is compatible with every browser, but there are some limitations on Google Chrome and Firefox for certain forms, and other content. Internet Explorer is the preferred browser for the MyENMU Portal, but as mentioned, you are free to use the browser of your choice.

Q: Why are some MyENMU Portal pages coming up blank? 
If the pages are pulling in information from other sources, by default, browsers blocks the content.

Mozilla FireFox: In the URL bar, just to the left of the address and the picture of the globe, there is a picture of a shield. If you click on the shield, it will bring up a dialog box that will allow you to stop blocking the content for that site. After you change that setting, content should show as expected. 

Internet Explorer: You'll need to Enable Mixed Content. To do this, click (Tools-> Internet Options-> Security-> Internet-> Custom Level-> Miscellaneous) and select 'Enable Mixed Content'.

Google Chrome: You will see a shield in the URL bar if Google Chrome is not allowing content to be shown. Click the shield, and select "allow to view content." After you change that setting, the content should show up as expected.

Q: QuickLaunch
Various buttons/Icons are available to provide quick links to the most commonly used applications. These are placed on the top left hand corner of the portal Home page and are also called as QuickLaunch ExternalApplications.

In most cases these will be Single-Sign-On (SSO) to allow you gain access with only one username and password.

Some of these might also be configured to be Non-Common Sign-On, i.e. when you click on icon of a Non-Common Sign-On application, the application will ideally open in a new window and you will be prompted to enter your Username and password for that application. After you log in for the first time, the portal will remember your login and log you in without you having to type in your login information again.

Q. What is a portal community? 

The purpose of a community is provide a way for departments, organizations or individuals to present or maintain information they need to share with others in the University community or the public. A community can be public for the whole world to see, or it can be restricted to certain groups of faculty, staff or students, depending on the purpose. Communication Services will set up the community for you, and our technical trainer, David Sanchez, can provide portal community training so you can manage and maintain your community.

Joining an existing organization or community: View an organization's public page to find out how to join or associate, or click available communities below.

Starting an organization or community: To start a moderated community / organization fill out the community request form. Your organization can be automatically populated based on system attributes, by invitation or through open application.



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