IMPORTANT NOTE :
Make sure to not give your password to anyone. ITS will never ask for your password unless it is related to an ongoing technical issue initiated by you. IN NO OTHER CIRCUMSTANCES should you ever give your password to anyone, EVEN IF you think they are 'someone important', it is 'someone higher up in your chain of command', or they 'are a student worker/employee of the University.'
Additionally, there have been multiple cases where an external website being compromised has led to an ENMU member being compromised because they reused their password. Make sure your ENMU password is unique and never use it for anything else but your ENMU account.
Remember, per University Policy 60-1-16 & 60-6-2-F "Unauthorized use of an employee's access passwords may be considered criminal activity and treated as such. [See New Mexico Criminal Code, NMSA 1978, § 30-45-1 to-7 (1989 as amended through 2006")]
Related University Policies:
Submitting Help Desk Tickets
Submitting Help Desk Tickets:
For Distance Learning technology help for Mediasite and Canvas, you can reach out to email@example.com or call them at (575)562-2165
Please use the snipping Tool when submitting a ticket to firstname.lastname@example.org . It assists us in helping you in a more rapid manner since it allows us to see what you are seeing, and to know what area of the software you are encountering the problems in. This tool can be found by searching 'Snipping' in the Windows 10 search bar in the bottom left
Left click 'New' , then click and drag over the material you are encountering the issue with, letting go of the click when the whole area has been covered. Then press Ctrl+C (this is Copy), or alternatively left click 'Edit' and select Copy. Now include this copied material in the content you send in the email to Help Desk.
New Student Guide
[The Short URL for this location is enmu.edu/newstudent]
As a first matter you can use this PDF to familirize yourself with the ENMU Digital World you will use throughout your time here at Eastern.
It is our hope that you find your higher education experience rewarding and enjoyable. What follows are a few tips on using ENMU's electronic services to get the most out of your educational experience. Throughout this document, you will see video links. To watch the videos, sign into MediaSite with the same credentials you use for other ENMU services like the Portal, except without the sd\.
The ENMU Portal
The Portal is the heart of ENMU's online content. It can be accessed by clicking here. From the front page of the Portal, you can access the QuickLaunch system which will take you to your email, SSB, and other services. Besides the LaunchPad, other tabs in the QuickLaunch such as Advising, Financial Resources, Registration, and Student Records provide quick access to content in the relevant areas. The navigation bar along the top of the window will take you to the Forms and Downloads section, the Student Resources section, or the Communities section.
The following tutorial provides a walkthrough on how to activate the ENMU required Multi Factor Authentication for your student account:
As an ENMU student, you are eligible to install Office 365 on up to 5 computers.
As an ENMU student, you have access to use One Drive for your documents and other files you would like to store from your school journey.
As an ENMU student, you have access to MS Teams, a collaboration tool that various Departments and Faculty use to communicate and collaborate with students. This tool is also used by students to collaborate with eachother on various assignments such as group projects, informally through campus clubs, etc.
ENMU School From Home
Many more Software tutorials for students are located at enmu.edu/schoolfromhome, as well as some links to other institutional resources available to students.
Student General Resources Page:
Self-Service Banner, or SSB, is a tool for accessing and editing a variety of information about your ENMU experience. If you are logging directly into SSB instead of accessing it through the Portal LaunchPad, you will need to use your ID number and PIN to log on. Unless you change it, your ID number will be your date of birth in the format MMDDYY, where if you were born July 4, 2015, your PIN would be 070415. You will use SSB to register for classes, view your grades, financial records, and other information. The tabs along the top of the window let you navigate the different sections, and links will take you around a specific section.
A very useful tool you may not be aware of is the CAPP system. Available through SSB, CAPP is a system that allows you more information and control over your degree plan and allows you to experiment with different plans. To use it, sign into SSB and go to the Student Services and Financial Aid tab. From there, select Student Records, then Degree Evaluation (CAPP). Here, select Generate New Evaluation along the bottom of the window. On the screen that appears, select the radio button next to the degree plan you would like to see and select Generate Request. It will take a few moments for the degree plan to be created. After you are finished examining your progress, you can either click Return to Menu at the top of the page or click What-If Analysis on the bottom to see how your current credits fit into another degree plan. On the What-If Analysis page, select the catalog you want to use, the program you would like to see, followed by the major. Click Submit to see the new analysis, or Add More if you would like to double major.
Managing your Campus Email
Do you get multiple unwanted emails from a single address? Would you like all your email from a professor automatically sorted into a folder? If so, Office 365 Outlook's inbox rules can help you. To begin, sign into your email in a Web browser and right click on an email from the address you want to sort. In the menu that pops up, click Create Rule. This will bring up the New inbox rule menu. The rule will start with three conditions set. Clicking the X on the far left of each condition will remove it. Clicking on the blue name next to the condition dropdown will allow you to change the rule. Once you have set your conditions, select your response under the Do all of the following section. If you need to add a folder, you can right click inside the Select a Folder popup and select Create New Subfolder. When your rule is complete, click OK at the top of the screen.