Employee Training Resources Employee Training Resources

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Your ENMU Digital Home:

Weekly Tech Tips

 

Introduction to the ENMU Portal

MS Teams Introduction Tutorial

Introduction to One Drive

Introduction to Telecom Phones

Portal Password Questions

Preventing Password Changes

 

SSB and submitting Work Orders:

Introduction to Self-Service Banner

How to file a Physical Plant Request

 

Position dependent training:

VPN Training

Microsoft Software Training Resources

AppNav (Banner 9) Training Resources

Imaging (WebXtender) Training Resources

Argos Training Resources

Portal Community Training Resources

 


Important Note Important Note

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IMPORTANT NOTE :

Make sure to not give your password to anyone. ITS will never ask for your password unless it is related to an ongoing technical issue initiated by you. IN NO OTHER CIRCUMSTANCES should you ever give your password to anyone, EVEN IF you think they are 'someone important', it is 'someone higher up in your chain of command', or they 'are a student worker/employee of the University.'

Additionally, there have been multiple cases where an external website being compromised has led to an ENMU member being compromised because they reused their password. Make sure your ENMU password is unique and never use it for anything else but your ENMU account. 
 
Remember, per University Policy 60-1-16 & 60-6-2-F "Unauthorized use of an employee's access passwords may be considered criminal activity and treated as such.  [See New Mexico Criminal Code, NMSA 1978, ยง 30-45-1 to-7 (1989 as amended through 2006")]
 
Related University Policies:

60-6


Submitting Help Desk Tickets Submitting Help Desk Tickets

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Submitting Help Desk Tickets:

For Distance Learning technology help for Mediasite and Canvas, you can reach out to distance.learning@enmu.edu or call them at (575)562-2165


For technical support, such as software, technology,  telecomm troubleshooting, and technical training, you can reach out to ITS Helpdesk by filling out our electronic form, by emailing help.desk@enmu.edu, by calling them at 575.562.4357, or via MS Teams at Help Desk.

Please use the snipping Tool when submitting a ticket to help.desk@enmu.edu . It assists us in helping you in a more rapid manner since it allows us to see what you are seeing, and to know what area of the software you are encountering the problems in. This tool can be found by searching 'Snipping' in the Windows 10 search bar in the bottom left

Left click 'New' , then click and drag over the material you are encountering the issue with, letting go of the click when the whole area has been covered. Then press Ctrl+C (this is Copy), or alternatively left click 'Edit' and select Copy. Now include this copied material in the content you send in the email to Help Desk.


New Employee Guide New Employee Guide

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[The Short URL for this location is enmu.edu/newemployee]

Welcome to Eastern New Mexico University,

It is our desire that your employment here will be both productive and enjoyable. As you begin here are a few tips and videos we hope will prove helpful. Throughout this document, you will see video links. To view the videos, log in with your normal ENMU credentials, the same ones you log onto the Portal with.

 

If your position is currently working remotely, start with the following link to setup your remote environment:
Setting up a remote work location

 

Faculty & Staff General Resources Page:

The following link is the central location for all faculty & staff resources across the institution. The items that follow below this section are key highlights of common resources used frequently. Link

 

The ENMU Portal:

The ENMU Portal is the gateway to all of ENMU's online content. It can be accessed by clicking this link. Your log on credentials are the same as the ones you use to log on to your ENMU computer. The front page of the portal contains both an events and an academic calendar, your message inbox, and the QuickLaunch system, which contains links to many ENMU services and pages you may need. The Forms and Downloads tab contains documents such as leave request forms and benefit information in the Human Resources folder, or Banner account request forms and telephone manuals in the ITS/Telecommunications folder.

 

Building Access:

Buildings Access is switching over to Proxy Cards. To assist you in obtaining this proxy card, a tutorial has been made on how you can capture the portrait photo of your face and your ID that the process needs.

How to capture photos for the new Proxy Cards

 

Physical Plant Work Request:

If you are having trouble with some physical aspect of your office, such as the lights or air conditioning, this is the website you need. The Physical Plant Work Request system, available by clicking here, is an easy way to contact our Physical Plant department for non-emergency issues. After filling out the simple form, you will receive an email confirming that your case has been entered.

 

Self-Service Banner:

Self-Service Banner, or , is a service located on the Portal Homepage on the left hand side under 'Launchpad. It allows employees and students a place to see and manipulate various information about themselves. Of particular concern for employees is the Employee tab, which has various subheadings. Generally, the two you will use most are the Leave Report and Tax Forms links. The Leave Report function is how you turn in your time off. Please note that you can only submit one leave report per pay period, so make sure you have all the leave filed before you submit.

 

Entering Leave Time

To enter leave time, click on and follow the tutorial below:

Enter Leave Report

 

Outlook & Data Management

Use the following guide to get started with Outlook: Outlook 2019 Beginners Guide

One thing you will need to be aware of as you begin your time here at Eastern is that, when it comes to your email account, we have a disk quota system in place. What this means is that you are allotted a certain amount of space, and if you go over it, you will no longer be able to send and receive emails. Luckily, there are ways of controlling your disk usage: you can delete or archive emails. To archive, click the 'File' button, select 'Tools', left click 'Mailbox Cleanup' ,and left click 'AutoArchive'.

 

Teams Calendar Management

A very useful tool for managing your schedule is the calendar tab in Teams, located on the left hand side.

 

This allows you to set up meetings and appointments.

You can use the Recurrence drop down menu while adding an appointment to set a series of appointments going forward.

 

The Scheduling Assistant, located as a top tab in the Calendar area of MS Teams, is another powerful tool for booking meetings.

To use it, click "Scheduling Assistant" on the ribbon and add names to your meeting to find a time everyone is available.


Guide for Remote Faculty and Staff Guide for Remote Faculty and Staff

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ENMU is committed to providing excellent technology resources to all of its faculty and staff, including those who are adjuncts, remote, or otherwise not based in an on-campus office. To this end, ITS has prepared a variety of options to help you maximize your productivity wherever you are. Here is a brief look at our main offerings:
 

If your position is currently working remotely, start with the following link to setup your remote environment:
Setting up a remote work location

 

  • A great resource available to you is the ENMU Portal [my.enmu.edu]. The Portal is the heart of all of ENMU's online offerings, and contains a quick link system that will let you access your email, Banner, Blackboard and more, in addition to forms, policy manuals, announcements, notifications of important events, and more.

     
  • Office 365 Online
    This is a service that allows you to access full copies of Word, Excel, PowerPoint, and Outlook, as well as exclusive services like Sway, from any computer with an Internet connection. To do this, go to my.enmu.edu, login with your ENMU credentials, left click on 'Launchpad', then left click on 'Office 365'

 

 

  • In addition to the free software, additional software and deals available to members of ENMU can be found at enmu.edu/software

 

  • However, if you would prefer not to use the free open source variants listed at enmu.edu/software nor buy academic programs, you can use the ENMU VPN client to connect to an on-campus computer either owned by your department or supplied by ITS to access a variety of programs for your use including MATLAB, OrCAD, SPSS, ArcGIS and more. For information on how to install this program and how to connect to ENMU computers, please visit https://my.enmu.edu/web/its-technical-trainer/enmu-vpn-client for instructional guides.

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