Your ENMU Digital Home:
SSB and submitting Work Orders:
Position dependent training:
Ticket Submission Overview
Submitting Help Desk Tickets:
For Distance Learning technology help for Mediasite and Canvas, you can reach out to firstname.lastname@example.org or call them at (575)562-2165
Please use the snipping Tool when submitting a ticket to email@example.com . It assists us in helping you in a more rapid manner since it allows us to see what you are seeing, and to know what area of the software you are encountering the problems in. This tool can be found by searching 'Snipping' in the Windows 10 search bar in the bottom left
Left click 'New' , then click and drag over the material you are encountering the issue with, letting go of the click when the whole area has been covered. Then press Ctrl+C (this is Copy), or alternatively left click 'Edit' and select Copy. Now include this copied material in the content you send in the email to Help Desk.
IMPORTANT NOTE :
Make sure to not give your password to anyone. ITS will never ask for your password unless it is related to an ongoing technical issue initiated by you. IN NO OTHER CIRCUMSTANCES should you ever give your password to anyone, EVEN IF you think they are 'someone important', it is 'someone higher up in your chain of command', or they 'are a student worker/employee of the University.'
Additionally, there have been multiple cases where an external website being compromised has led to an ENMU member being compromised because they reused their password. Make sure your ENMU password is unique and never use it for anything else but your ENMU account.
Remember, per University Policy 60-1-16 & 60-6-2-F "Unauthorized use of an employee's access passwords may be considered criminal activity and treated as such. [See New Mexico Criminal Code, NMSA 1978, § 30-45-1 to-7 (1989 as amended through 2006")]
Related University Policies:
ENMU Work From Home / Remote Work Extended Guide
Remote desktop can get in the way of getting things done. Following the steps listed below will help speed up working at home
Getting Started, stuff to do without Remote Desktop:
Being FERPA Complaint while working from home requires keeping sensitive and personally identifiable information on a secure University system and/or device. OneDrive is an approved way to make data available on both your off-campus devices and your campus computer as it is protected by your university log on and data that resides inside of OneDrive is encrypted so long as it is not copied to your local computer or device.
For remote collaboration capabilities with colleagues, please review the Microsoft Teams tutorial located here .
For a tutorial on how to use Microsoft Teams as an All-in-One Solution click here (Includes MS Streams instructions).
For a tutorial on Teams online meeting capabilities click here
For a tutorial on using Teams Live Events click here
Instructions on how to use Teams Video Backgrounds located here.
For a tutorial on how to digitally sign PDF files click here .
For a tutorial on how to securely transmit physical signatures and other documents digitally click here
For a tutorial on how to capture photos for the new proxy cards, click here
For a tutorial on how to fax online click here
The ENMU Portal [my.enmu.edu] will give access to most information needed (Announcements, Canvas, Mediasite, email, online office
For everything listed after this the ENMU VPN is required:
The ENMU VPN is the fundamental software that will be used to access ENMU computers and administrative systems.
You can run Banner, Workflow, Banner Document Manager and Argos directly on your remote computer. (Link)
For instructions on how to add Shared Drives to your off campus machine click here .
You can answer and manage your ENMU phone just like you were on campus with Mitel connect.
For instructions on how to enable Mitel Connect softphone features click here.
For instructions on how to setup up External Assignment & Forwarding with Mitel Connect click here.
Adobe tutorials are available here.
A 'Work From Home Checklist' to assist with working from home day-to-day can be found here .
This is an article from PC Magazine containing 20 helpful best practices for working from home:
From the American Psychological Association, this article will assist in coping with the psychological transition we are all going through:
An article from NPR on effective work from home habits:
An article from MIT on work from home hidden risk management:
Australian Sydney Morning Herald--
Contact ENMU Distance Learning for help with Blackboard and Mediasite.
Contact ITS Help Desk for all other technologies.