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Your ENMU Digital Home:

Weekly Tech Tips

 

Introduction to the ENMU Portal

MS Teams Introduction Tutorial

Introduction to One Drive

Introduction to Telecom Phones

Portal Password Questions

Preventing Password Changes

 

SSB and submitting Work Orders:

Introduction to Self-Service Banner

How to file a Physical Plant Request

 

Position dependent training:

VPN Training

Microsoft Software Training Resources

AppNav (Banner 9) Training Resources

Imaging (WebXtender) Training Resources

Argos Training Resources

Portal Community Training Resources

 


Ticket Submission Overview Ticket Submission Overview

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Submitting Help Desk Tickets:

For Distance Learning technology help for Mediasite and Canvas, you can reach out to distance.learning@enmu.edu or call them at (575)562-2165


For technical support, such as software, technology,  telecomm troubleshooting, and technical training, you can reach out to ITS Helpdesk by filling out our electronic form, by emailing help.desk@enmu.edu, by calling them at 575.562.4357, or via MS Teams at Help Desk.

Please use the snipping Tool when submitting a ticket to help.desk@enmu.edu . It assists us in helping you in a more rapid manner since it allows us to see what you are seeing, and to know what area of the software you are encountering the problems in. This tool can be found by searching 'Snipping' in the Windows 10 search bar in the bottom left

Left click 'New' , then click and drag over the material you are encountering the issue with, letting go of the click when the whole area has been covered. Then press Ctrl+C (this is Copy), or alternatively left click 'Edit' and select Copy. Now include this copied material in the content you send in the email to Help Desk.


IMPORTANT NOTE IMPORTANT NOTE

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IMPORTANT NOTE :

Make sure to not give your password to anyone. ITS will never ask for your password unless it is related to an ongoing technical issue initiated by you. IN NO OTHER CIRCUMSTANCES should you ever give your password to anyone, EVEN IF you think they are 'someone important', it is 'someone higher up in your chain of command', or they 'are a student worker/employee of the University.'

Additionally, there have been multiple cases where an external website being compromised has led to an ENMU member being compromised because they reused their password. Make sure your ENMU password is unique and never use it for anything else but your ENMU account. 
 
Remember, per University Policy 60-1-16 & 60-6-2-F "Unauthorized use of an employee's access passwords may be considered criminal activity and treated as such.  [See New Mexico Criminal Code, NMSA 1978, § 30-45-1 to-7 (1989 as amended through 2006")]
 
Related University Policies:

60-6


Getting Started! Getting Started!

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ENMU New Employee Work From Home / Remote Work Quick Start Guide
Seven Steps You Need to Take If You're Working from Home
[The Short URL for this location is enmu.edu/WorkFromHome]

 

  1. For a personal machine, make sure you have an Antivirus and Firewall. If you don't already have your own, whether payed or free, please look into obtaining one, such as:

Note: These are not endorsements by ENMU ITS. ENMU ITS encourages individuals to do their own research and due diligence on this topic domain and has simply listed these as examples to help users get started with their research.

       1A -- Review FERPA compliance tips in the context of MS Teams

  1. Install Outlook, word, excel and the office suite on remote computer. (Link)
     
  2. Setting up ENMU Email on your Mobile Device:
  • For Android: Link
  • For Apple IOS: Link
     
  1. Familarize yourself with ENMU web email via:   ENMU Web Email Feature highlights

     
  2. Setup MS Teams
  1. If you need access to Appnav, Imaging, Argos, or Share Drives, install the VPN client: Link
  • Once you have the VPN client connected to ENMU as shown in the tutorial, you can access mapped share drives just like you could if you were on campus without having to remote in to another machine. For instructions on how to add Shared Drives to your off campus machine click here .
     
  1. Forward your phone (Link)

 


Extended Guide Extended Guide

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ENMU Work From Home / Remote Work Extended Guide

Remote desktop can get in the way of getting things done. Following the steps listed below will help speed up working at home

 

Getting Started, stuff to do without Remote Desktop:

Being FERPA Complaint while working from home requires keeping sensitive and personally identifiable information on a secure University system and/or device. OneDrive is an approved way to make data available on both your off-campus devices and your campus computer as it is protected by your university log on and data that resides inside of OneDrive is encrypted so long as it is not copied to your local computer or device.

   Introduction to One Drive

   One Drive on your Desktop Tutorial

   One Drive File Upload and Sharing Tutorial

   How to migrate L Drives to OneDrive

 

   How to use Teams for small group projects

   How to use Breakout Rooms in Microsoft Teams

   MS Teams Whiteboard feature quick introductory tutorial

   How to create MS Teams class meetings

   How to use Teams channels

   MS Teams ‘In Meeting' Bar Control Interface

   How to Screen Share in Teams Meetings

   How to set audio and video capture devices in MS Teams

   MS FORMS - A means to obtain useful insights and feedback

   For remote collaboration capabilities with colleagues, please review the Microsoft Teams tutorial located here .

   For a tutorial on how to use Microsoft Teams as an All-in-One Solution click here (Includes MS Streams instructions).

   In-depth Streams Tutorial walk through

   Teams Meetings -- Best Practices and Etiquette (Condensed)

   ENMU Teams Etiquette Guide

   For a tutorial on Teams online meeting capabilities click here

   For a tutorial on using Teams Live Events click here

   Instructions on how to use Teams Video Backgrounds located here.
 

   For a tutorial on how to digitally sign PDF files click here .

   For a tutorial on how to securely transmit physical signatures and other documents digitally click here

   For a tutorial on how to capture photos for the new proxy cards, click here

   For a tutorial on how to fax online click here

   The ENMU Portal [my.enmu.edu] will give access to most information needed (Announcements, Canvas, Mediasite, email, online office
   suite) are available. Many links for Administrative systems will not work without the VPN running and connected to ENMU.

   Canvas Instructor Guide

 

For everything listed after this the ENMU VPN is required:

   The ENMU VPN is the fundamental software that will be used to access ENMU computers and administrative systems.
   It most be installed to remote desktop to an on campus computer, access shared drives and run Banner systems.
   For information on how to install this program and how to connect to ENMU computers, including instructional guides and videos,
   please visit:
   https://my.enmu.edu/web/its-technical-trainer/enmu-vpn-client

   You can run Banner, Workflow, Banner Document Manager and Argos directly on your remote computer. (Link)

   For instructions on how to add Shared Drives to your off campus machine click here .

   You can answer and manage your ENMU phone just like you were on campus with Mitel connect.
   For instructions on how to install the Mitel Connect software click here .

   For instructions on how to enable Mitel Connect softphone features click here.

   For instructions on how to setup up External Assignment & Forwarding with Mitel Connect click here.

 

   Adobe tutorials are available here.

   A 'Work From Home Checklist' to assist with working from home day-to-day can be found here .

 

Articles:

   This is an article from PC Magazine containing 20 helpful best practices for working from home: 
      https://www.pcmag.com/news/get-organized-20-tips-for-working-from-home

   From the American Psychological Association, this article will assist in coping with the psychological transition we are all going through:
      https://www.apa.org/monitor/2019/10/cover-remote-work

   An article from Harvard Business Review on work from home:
      https://hbr.org/2019/08/is-it-time-to-let-employees-work-from-anywhere

   An article from NPR on effective work from home habits:
      https://www.npr.org/2020/03/15/815549926/8-tips-to-make-working-from-home-work-for-you

   An article from MIT on work from home hidden risk management:
      https://mitsloan.mit.edu/ideas-made-to-matter/how-to-manage-hidden-risks-remote-work

 

International Articles:

    British BBC--

  •     Five ways to work well from home -- Link
  •     Coronavirus: How to work from home, the right way -- Link

    Australian Sydney Morning Herald--

  •     How to work from home effectively - and without harming your health -- Link

 

Technical Assistance:

    Contact ENMU Distance Learning for help with Blackboard and Mediasite.

    Contact ITS Help Desk for all other technologies.


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