Available Resources Available Resources

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This is a list of currently available training arranged by category. To use the videos, sign into MediaSite with the same credentials you used to sign into the Portal.

Weekly Tech Tips

 

ENMU Student Digital World Tutorial Guide

 

Telecom Phone Training Resources

 

AppNav (Banner 9) Training Resources

 

Argos Training Resources

 

Portal Community Training Resources

 

Microsoft Training Resources

 

Adobe Tutorials


Welcome Welcome

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Hello and welcome to the ITS Technical Trainer Portal Community,

This is a central location for accessing training materials. To request different training subject matters or schedule a training session, please include 'Technical Trainer Request' in the subject and body of your email to Help Desk.

 

Submitting Help Desk Tickets:

For Distance Learning technology help for Mediasite and Blackboard, you can reach out to distance.learning@enmu.edu or call them at (575)562-2165


For technical support, such as software, technology,  telecomm troubleshooting, and technical training, you can reach out to ITS Helpdesk by filling out our electronic form, by emailing help.desk@enmu.edu, or by calling them at 575.562.4357.

Please use the snipping Tool when submitting a ticket to help.desk@enmu.edu . It assists us in helping you in a more rapid manner since it allows us to see what you are seeing, and to know what area of the software you are encountering the problems in. This tool can be found by searching 'Snipping' in the Windows 10 search bar in the bottom left

Left click 'New' , then click and drag over the material you are encountering the issue with, letting go of the click when the whole area has been covered. Then press Ctrl+C (this is Copy), or alternatively left click 'Edit' and select Copy. Now include this copied material in the content you send in the email to Help Desk.
 

IMPORTANT NOTE :

Make sure to not give your password to anyone. ITS will never ask for your password unless it is related to an ongoing technical issue initiated by you. IN NO OTHER CIRCUMSTANCES should you ever give your password to anyone, EVEN IF you think they are 'someone important', it is 'someone higher up in your chain of command', or they 'are a student worker/employee of the University.'

Additionally, there have been multiple cases where an external website being compromised has led to an ENMU member being compromised because they reused their password. Make sure your ENMU password is unique and never use it for anything else but your ENMU account. 
 
Remember, per University Policy 60-1-16 & 60-6-2-F "Unauthorized use of an employee's access passwords may be considered criminal activity and treated as such.  [See New Mexico Criminal Code, NMSA 1978, ยง 30-45-1 to-7 (1989 as amended through 2006"
 
Related University Policies:
 

Quick Navigation Quick Navigation

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Welcome to Eastern New Mexico University ITS Technical Training

The following is a quick navigation guide to the various categories/areas of this training resource community:

 

Materials for New Students

Materials for New Employees

Materials for Working from Home

Materials for Schooling at Home

Software availability overview


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